REGULATIONS FOR BUYERS FROM THE REPUBLIC OF POLAND AND ABROAD

These Regulations constitute the regulations for the provision of services.ług by electronic means within the meaning of Article 8 paragraph 1 point 1 of the Act of 18 July 2002 on the provision of servicesług by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) taking into account the provisionsóin the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).

These Terms and Conditions are not intended to exclude or limit any rights of store customers who, as Consumers, are entitled to certain statutory provisions under applicable law. In the event of any inconsistency between the provisions of these Terms and Conditions and the specified provisions, the mandatory provisions of law shall prevail.

Contents:

§1. General provisions
§2. Electronic services in the Online Store
§3. Placing an order – personal data – GDPR
– Transaction control
– Order fulfillmentóvienna
– The store may cancel the orderóning if:
– The ordering party receives information about the change in order statusóvienna
§4. Payments
– Shipping costs
– VAT invoice
– Delivery of goods
§5. Product pricesów
§6. Return of goodsów
§7. Complaints about goods/products
§8. Personal data and their protection
§9. Customer's responsibility for the content posted by him on the velvetgym.pl store or elsewhere (opinions/comments/photos of the purchased product – result of using the product).
§10. The Customer is not entitled to:
§11. Consentła threat or violation of rights
§12. Copyright
§13. Use of image and consent to the processing of materials relating to opinions
§14. Extrajudicial methods of handling complaints and pursuing claims and rules of access to these procedures
§15. Final provisions

Whenever the following capitalized terms are used in the remainder of these Terms and Conditions, they should be understood with the meanings given below, unless the context clearly indicates otherwise. The terms used in these Terms and Conditions have the following meanings:

Seller/Administrator – VELVET GYM Sp. z o. o. with its registered office in Józefów, at ul. Marszałka Piłsudskiego 126A, 05-420 Józefów, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under the KRS number: 0001172097, Tax Identification Number (NIP): 5322118945, National Business Registry Number (REGON): 541702370.
Store – the seller’s online store, run at the internet address www.velvetgym.pl.
Customer/Orderer/Consumer – a natural person, legal person or organizational unit with legal capacity, making purchases in the store.
Consumer – an adult natural person/customer with full legal capacity, making a purchase from the Seller that is not directly related to his/her business or professional activity.
Civil Code – Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
Code of good practice – a set of rules of conduct, in particular ethical and professional standards, referred to in Article 2, point 5 of the Act on Counteracting Unfair Market Practices of 23 August 2007, as amended.
Consumer law – Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827).
Act on special conditions of consumer sales – Act of 27 July 2002 on specific terms and conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended).
Act on the provision of services by electronic means – Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended).
Working day – one day from Monday to Friday, excluding public holidays.
Registration form – a form available in the Online Store enabling the creation of an Account for the purpose of placing orders for specific products displayed in the store.
Order form – Electronic Service/Interactive form enabling the placing of an order by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and further payment.
Account – an electronic service, marked with an individual name as "login" and "password", which was created by the Customer in the IT system of the velvetgym.pl online store, in which the data provided by the Customer and information about the Orders placed by him are collected.
Basket – an electronic product list appearing as a collection of products based on the Buyer’s selection.
Order – Customer’s declaration aimed at concluding a Sales Agreement, specifying the type of goods, number of products, form of payment and shipping.
Delivery – type of transport service along with the identification of the carrier and cost listed in the delivery price list.
Special offer – specific terms and conditions of sale or provision of services, regulated under the terms and conditions expressed in this Online Store, concerning a special product offer valid for a specific period of time, which the Customer may benefit from under the terms and conditions specified therein, such as a reduction in the Price or shipping costs or other conditions specified in the promotion.
Chat – an electronic service made available to Service Users by the Service Provider, enabling conversations between currently logged-in Service Users and representatives of the Service Provider.
Service – a service provided by the Company to the Client under the terms and conditions agreed jointly by the Client and the Company before concluding the contract for its provision.
Electronic service – a service provided electronically by the website velvetgym.pl to the Service User – customer via the website in accordance with the Regulations.
Payment – the method of payment for the subject of the contract and delivery listed at the address.
Proof of purchase – e.g. invoice, bill, receipt issued in accordance with the Act on Tax on Goods and Services of 11 March 2004, as amended, and other applicable legal provisions, confirmation of card payment, account statement.
Statute – these Regulations for the provision of electronic services within the online store.
Goods/Product – an item presented in the online store that may be the subject of an order by the Consumer.
Sales agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the velvetgym.pl store and the Customer, concluded via the website.
Newsletter – is an electronic service provided by the Online Store via email, which allows all Customers who use it to automatically receive periodic newsletters from the velvetgym.pl Store containing information about Products, new products, and promotions in the Online Store. This process is only available to those who have expressly consented to receiving them, and may constitute commercial information within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).

§1. General provisions

These Regulations define the terms and conditions for the provision of services electronically and the sale of goods by the Seller via the website located at velvetgym.pl.
The velvetgym.pl store is operated by VELVET GYM Sp. z o. o. with its registered office in Józefów, at ul. Marszałka Piłsudskiego 126A, 05-420 Józefów, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under the KRS number: 0001172097, Tax Identification Number (NIP): 5322118945, National Business Registry Number (REGON): 541702370.
The prices of the products offered in the Store are gross prices and are given in Polish zloty or another foreign currency in accordance with the customer's preferences set in the store, or their affiliation to a specific website language view/price currency due to the customer's location in a given country - the prices do not include shipping costs.
The price given for each product is binding at the time of acceptance of the order.
The website is intended exclusively for retail customers and companies cooperating with the website, hereinafter referred to as the velvetgym.pl store. The COMPANY NAME store administrator reserves the right to limited cooperation with external entities.
Only business entities registered in the main CEIDG database and entities from the KRS database – companies – can cooperate.

§2. Electronic services in the Online Store

The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
The Electronic Account Service is provided free of charge for an indefinite period. The Service User may, at any time and without providing a reason, delete their Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via email to the address provided in the "Contact" section.
Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. The Order is placed after the Customer completes a few steps, completing the Order Form with the products and shipping details, and then confirming the purchase on the Online Store website in the designated field. Until then, the entered data can be modified independently (to do this, follow the displayed messages and information available on the Online Store website). The Order Form requires the Customer to provide the following information: first name and last name/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number, and data relating to the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), payment method. For Customers who are not consumers, the company name and Tax Identification Number (NIP) are also required.
The Electronic Order Form Service is provided free of charge and is of a one-off nature and ends when the Order is placed via it or when the Service User stops placing the Order via it earlier.
Newsletter – To subscribe to the Newsletter, enter your email address in the "Newsletter" tab on the Online Store website, to which you wish to receive subsequent editions of the Newsletter, and click the "Subscribe" field. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account – once the Account is created, the Service User is subscribed to the Newsletter.
The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving any reason, unsubscribe from the Newsletter (opt out of the Newsletter) by sending an appropriate request to the Service Provider, in particular via the email address provided in the "Contact" section.
Technical requirements necessary for cooperation with the IT system used by the Service Provider:
– computer, laptop or other multimedia device with Internet access;
– access to e-mail;
– Internet browser: Mozilla Firefox version 11.0 and higher or Internet Explorer version 7.0
higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher;
– Recommended minimum screen resolution: 1024×768. Mobile-friendly store.
– enabling cookies and Javascript support in the web browser.
The Service User is obligated to use the Online Store in a manner consistent with the law and good practice, with due regard for the personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service User is obligated to provide accurate data. The Service User is prohibited from providing illegal content.

§3. Placing an order – personal data (GDPR)

Processing of your data in connection with the GDPR:
Personal data is used only to fulfill orders placed by store customers and, subject to the Customer's consent, to inform about new offers, promotions, services or promotional/marketing campaigns offered by the velvetgym.pl Online Store.
Data will be processed for the duration of the service(s) provided by velvetgym.pl. Data will be processed for a longer period solely for the purpose of fulfilling velvetgym.pl's obligations under generally applicable law, e.g., for accounting purposes. Providing your personal data is voluntary, but necessary for the provision of services by velvetgym.pl. Failure to provide personal data may result in the inability to provide services or to complete the service in the online store.

Personal data will not be shared with other entities, except those authorized to fulfill orders. Customers have the right to access and correct their personal data, as well as to delete it from the database. Personal data entrusted to them is always stored with full control over its management, using specific principles and safeguards consistent with the requirements set forth in applicable Polish law, such as:

Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws No. 101 of 2002, item 926, as amended).
Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended).
Regulation of the Minister of Internal Affairs and Administration of 29 April 2004 on personal data processing documentation and technical and organisational conditions to be met by devices and IT systems used for personal data processing (Journal of Laws No. 100, item 1024).
The online store sells goods via the website velvetgym.pl.
Orders can only be placed via the velvetgym.pl website by completing the order form, registering in advance or without registration, 24 hours a day – 7 days a week.
When placing an order, please provide the correct data for order fulfillment:
name and surname or company name
shipping address,
phone number
email address
By providing personal data, the ordering party confirms their accuracy with his or her personal data.
After placing the order, the ordering party will receive a confirmation to the e-mail address they provided earlier.
If you do not receive an automatic email confirming your order has been accepted, please contact us directly at kontakt@velvetgym.pl
Placing an order by the customer does not constitute an immediate conclusion of a contract. By completing the form and clicking the "Place an order/Order/Buy and pay/Order" button, the customer submits an offer to conclude a sales contract. This is done after an email is sent to the customer confirming acceptance of the order.
The customer may make changes to the order or withdraw it in its entirety up to the time of shipment. These changes can be made by contacting the online store's customer service via email at kontakt@velvetgym.pl.
The payment deadline for placed orders is 4 business days.
The due date is the date on which the payment should be credited to pl's account. Therefore, payment must be made well in advance to avoid order cancellation.
Any order not paid on time will be cancelled.
The user may withdraw the placed order if he/she has not yet made the payment.

Transaction control

Due to the fact that the Products visible in the velvetgym.pl store are single items/designs, the Buyer is obliged to place orders thoughtfully and pay for the placed orders on time.

Order fulfillmentóvienna

One of the possible forms of payment for the order is to pay for the order via manual bank transfer or online payments supported by eService.
Manual payment can be made by bank transfer to:
Data: Velvet Gym Sp. z o. o.
bank account number: 04 1020 1169 0000 8102 0927 5100
in the title: order number
Order fulfillment begins immediately in the case of payment or cash on delivery.
On the day the payment is credited to the store's account in the case of orders paid by bank transfer.

The store may cancel the order.óning if:

The Ordering Party's data is incomplete or incorrect and prevents the order from being shipped.
Unable to contact the Ordering Party.
If the payment is not credited to the store's account within 7 business days from the date of placing the order, for orders paid by bank transfer.
At the request of the Ordering Party, provided that the order has not already been completed and shipped.

The ordering party receives information about the change in order status.óvienna to the e-mail address provided in the registration form:

Confirming acceptance of the order for execution.
Confirming the shipment has been completed.

§4. PAYMENTS

In the velvetgym.pl store we offer several payment options for ordered goods, including applicable delivery costs:

Payment by fast electronic transfer or payment card via eservice.
Payment by bank transfer in advance to our account.
Payment in cash upon personal collection or delivery to a courier/postman.
The shipping time may be extended if the Seller has scheduled a holiday for this period or if the Seller clearly states in the Product description that the shipping time will be longer. This also applies to special orders -Create your design-. The shipping time is agreed individually with the Buyer. Public holidays, holidays, etc. are not included.
The seller is obliged to keep proof of sending the shipment.łek in case you need to complain about an undelivered shipmentsobs.
In the event of a need to refund funds for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party's payment card.
Available payment methods supported by eService:
a) Payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.
b) BLIK – payment by code from your bank's application.
c) Online transfer – quick transfer from your account.
d) Electronic wallets – Google Pay.

Shipping costs

Shipping costs may be determined by the Seller separately for each Product due to its weight or size.
International shipping costs are determined by the Seller, separately for each Product, at the time of listing. These costs apply only to European Union countries. For shipping to countries outside the European Union, please discuss the shipping costs with the Seller before placing your order.
Shipping costs are covered by the Buyer.
Shipping costs are calculated automatically when you add Products to your Cart.
When ordering more than one product, the Buyer pays the full shipping cost for the total weight of all products, which is determined by the store's internal system combined with the established price list of Poczta Polska, the courier, or the broker. The final shipping cost may be affected by the number of products available in the package and their weight, which will be shown in the final order summary.
The Seller may suggest, through the automated purchasing system in the final process of addressing the order, to use the offers of carriers such as: Poczta Polska, Kurier48, Paczkomaty InPost, KioskRUCH, Kurier DPD, Kurier DHL or other additional shipping and collection points and carrier companies with the possibility of personal collection of the ordered parcel.

VAT invoice

At the Seller's request, the store issues VAT invoices for the total commission collected in a given month from the sale of Products.
Pursuant to the Regulation of the Minister of Finance of 17 December 2010 on sending invoices in electronic form, the principles of their storage and the procedure for making them available to the tax authority or fiscal control authority (Journal of Laws No. 249 item 1661), invoices are made available only in electronic form, in PDF format, for downloading and printing, in the account.

Delivery of goods

Our store delivers goods in the manner selected by the customer during the ordering process in the store.
Purchased goods are delivered to the address indicated in the order; it is possible to change the recipient of an already sent shipment before it is delivered for an additional fee.
Delivery times range from 1 to 3 business days, depending on the time required to manufacture, assemble, and pack the ordered goods. If this time is longer for any reason, we will always inform you in the product description.
Certain products may not be in stock or may be sold out during busy times, so the order processing time for selected product batches may be extended to 5-7 business days.
The time required to complete and pack the goods described above must be added to the transport time, which depends on the delivery method chosen by the customer.
Shipping costs depend on the payment method and the weight of the shipment. They are displayed when placing the order and are also available in the shipping costs tab. The shipping costs are borne by the buyer.

§5. Product pricesów

The prices displayed for the Products on the velvetgym.pl website constitute public information and are presented as a commercial offer.
Prices are expressed in Polish zloty and are gross prices including VAT.
Prices are fixed and valid until the final sale of the Product.
The final price of the products may change if the Seller decides to discount/promote a given commercial assortment.

§6. Return of goodsów

Pursuant to the Act of 2 March 2000 "On the protection of certain consumer rights and on liability for damage caused by a dangerous product" (Journal of Laws of 2000, No. 22, item 271, as amended), the customer has the right to return the goods without giving any reason within 14 days from the date of delivery by submitting a written statement to the seller or by contacting the seller directly and explaining the need.

Goods returned in this manner will be accepted only if:

The returned goods will be in their original and undamaged packaging.
Its contents will be complete.
The return package will contain order confirmation (receipt/invoice/other purchase document/transfer proof matching the order number indicating personal/shipping details)
The goods/product will be undamaged
The goods/product will not bear any traces of use
Returned goods should be sent to the following address:
Velvetgym, ul. Marszałka Piłsudskiego 126A, 05-420 Józefów

The ordering party will receive a refund of the value of the goods to the bank account from which the payment was made.

Return shipping costs are borne by the buyer.
We do not accept cash on delivery returns.
Complaints regarding differences in the appearance of the ordered Goods and those received, which result from differences in the settings of the Buyer's monitor parameters, in particular differences in the colours and shades of the materials from which the Goods are made, do not constitute grounds for a complaint regarding the Goods, nor are they considered a defect.
The Seller as velvetgym.pl may withhold the refund of payments received from the Buyer until the Product is received back or the Buyer provides proof of its return.
All complaints are reviewed within 14 days of receipt. The Seller undertakes to refund the Buyer the price of the Goods, excluding shipping costs for the purchase or return/complaint, or to offer the Buyer other Goods available in the store to choose from.
Defective goods will be repaired or replaced by the Seller if the defect is the Seller's fault and if the item, due to its originality, can be replicated or repaired. Given the individual product creation process, the creator, i.e., the Seller, is not responsible for 100% replicating/repairing the ordered product through further returns or complaints. Otherwise, after consultation, the product can be repaired for a specified and agreed fee, including the Buyer's coverage of shipping costs.

§7. Complaints about goods/products

velvetgym.pl, as the seller, is liable to the Customer who is a consumer of the store within the meaning of Article 221 of the Civil Code, for non-compliance with the Sales Agreement of the Goods purchased by that consumer, to the extent specified in the Act on specific conditions of consumer sales.
In any case of a complaint, please contact the store staff in advance.
If any mechanical damage occurs during delivery, a complaint report should be completed immediately upon delivery by the courier.
After resolving the complaint, the customer should return the defective product to the following address:
Velvetgym, ul. Marszałka Piłsudskiego 126A, 05-420 Józefów – this will ensure the fastest response to complaints
The returned goods must be accompanied by a card with information about the reason for the complaint.
Complaints are considered no later than 14 days from the date the store receives the shipment with the complained product.
If the complaint is accepted, the store will refund the amount paid or replace the goods with new ones, provided that their uniqueness and repeatability meet the customer's expectations.
The Buyer may file a complaint about the Product, demanding free repair or replacement only if the product is defective due to the fault of the Seller.
The buyer has the opportunity to use the ready-made complaint form included in the footer of the page in the "Complaints and returns" section.„ Sample content for the form for withdrawal from the contract –

Addressee:
……………………………..

Content of the complaint/withdrawal from the contract:

I/We(*) hereby inform you about my/our withdrawal from the contract
sale of the following items (*), contract for the supply of the following items (*), contract for specific work consisting in the performance of the following items (*) / for the provision of the following service (*)
– Date of conclusion of the contract (*)/acceptance (*)
– Name and surname of the consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if the form is sent in paper form)
– Date

§8. Personal data and their protection

All personal data submitted by the customer during the registration and ordering process in our store are collected solely for the purposes of the velvetgym.pl online store and are protected in accordance with the Personal Data Protection Act (Journal of Laws 133/97 item 883).

At the same time, every customer using the services of the online store www.velvetgym.pl consents to the processing of their personal data by our company, and has the right to view them, make corrections to them and request their removal from the database.

velvetgym.pl exercises constant control over the data processing process and limits access to data to the greatest extent possible. Personal data is processed by velvetgym.pl in accordance with Article 23, paragraph 1, points 1, 3, and 5 of the Personal Data Protection Act of 29 August 1997, for purposes related to the operation of the website.
Providing any personal data is voluntary. Users have the right to access and modify their data.
The data provided by the User during registration and placing orders are used solely for the purposes of recording sales, contacting the User regarding orders and fulfilling orders placed by the User.
In order to fulfill orders, velvetgym.pl provides the Seller with the Buyer's personal data. This data contains only the information necessary to correctly address the shipment.
In order to enable the Buyer to return goods, velvetgym.pl provides the Buyer with the Seller's personal data. This data contains only the information necessary to correctly address the shipment.
User data may be made available to state authorities authorized to receive them under applicable law and, in the event of unpaid amounts due to velvetgym.pl, to entities conducting debt recovery proceedings on its behalf.
velvetgym.pl provides Users with the ability to delete personal data from their databases. To delete data, the User should send an appropriate statement to velvetgym.pl electronically or in writing. Velvetgym.pl may refuse to delete User data if the User has failed to pay any amounts owed to velvetgym.pl or has violated these Terms and Conditions or applicable law, and retaining the data is necessary to clarify these circumstances and determine the User's liability.

§9. Customer's responsibility for the content posted by him on the velvetgym.pl store or elsewhere (opinions/comments/photos of the purchased product – result of using the product).

By posting and sharing content, the Customer voluntarily disseminates the content. The posted content does not represent the views of the Seller and should not be associated with its activities. The Seller is not a content provider, but merely an entity that provides appropriate IT resources for this purpose.
The Customer declares that:
a) is entitled to use the copyrights, industrial property rights and/or related rights to – respectively – the works, content, objects of industrial property rights (e.g. trademarks) and/or objects of related rights that constitute the content;
b) the inclusion and disclosure of personal data, images and information relating to third parties within the services was made legally, voluntarily and with the consent of the persons concerned
c) consents to access the published content by other Customers and the Seller, and authorizes the Seller to use it free of charge in accordance with the provisions of these Regulations;
d) consents to the making of adaptations of works within the meaning of the Copyright and Related Rights Act.

§10. The Customer is not entitled to:

posting personal data of third parties when using the services and disseminating the image of third parties without the legally required permission or consent of the third party;
and) posting advertising and/or promotional content when using the services.
The Seller is responsible for the content posted by Customers provided that he receives notification in accordance with § 10 of the Regulations.
Customers are prohibited from posting content when using the services that could, in particular:
and) be posted in bad faith, e.g. with the intention of infringing the personal rights of third parties;
b) infringe any rights of third parties, including rights related to the protection of copyright and related rights, the protection of industrial property rights, trade secrets or confidentiality obligations;
c) be offensive in nature or constitute a threat directed at other people, contain vocabulary that violates good manners (e.g. through the use of vulgarisms or terms commonly considered offensive);
d) be contrary to the interests of the Seller;
e) otherwise violate the provisions of the Regulations, good manners, applicable law, social or moral norms.
Upon receipt of a notification pursuant to §10 of the Terms and Conditions, the Seller reserves the right to modify or remove content posted by Customers as part of their use of the services, particularly content that, based on reports from third parties or relevant authorities, has been found to constitute a violation of these Terms and Conditions or applicable law. The Seller does not conduct ongoing monitoring of posted content.

§11. Consentła threat or violation of rights

If the Customer or another person or entity believes that the content published on the Store Website violates their rights, personal rights, good customs, feelings, morality, beliefs, principles of fair competition, know-how, secrets protected by law or under an obligation, they may notify the Seller of the potential violation.
The Seller, upon being notified of a potential infringement, shall take immediate action to remove the content causing the infringement from the Store Website.

§12. Extrajudicial methods of handling complaints and pursuing claims and rules of access to these procedures

The use of extrajudicial means of settling complaints and pursuing claims is voluntary and serves only informational purposes and does not constitute any obligation for the customer.
The principles of conducting proceedings for the out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this regard are specified separately in legal provisions (including, in particular, the Act of 23 September 2016 on the out-of-court resolution of consumer disputes, Journal of Laws of 2016, item 1823) or in regulations applied by relevant entities competent in the field of consumer dispute resolution. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of complaint handling and redress, as well as the rules for accessing these procedures, may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and in particular at the following website of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php
http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php
A Customer who is a Consumer has the following examples of possibilities to use out-of-court methods of dealing with complaints and pursuing claims:
3.1. The Customer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the Regulation of the Minister of Justice of 25 September 2001 on the regulations for the organization and operation of permanent consumer arbitration courts. (Journal of Laws of 2001, No. 113, item 1214).
3.2. The Customer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller. Information on the rules and procedures for the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.
3.3. The Customer may obtain free assistance in resolving a dispute between the Customer and the velvetgym.pl Store Owner, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at porad@dlakonsumentow.pl.
The EU-wide online dispute resolution platform for consumers and businesses (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website offering a one-stop shop for consumers and businesses seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales or service contract.

§13. Final provisions

The owner of the velvetgym.pl online store reserves the right to introduce and withdraw products from its offer, change their prices, introduce and withdraw promotional campaigns and sales, or make changes to them, introduce new products to the offer, and make changes to shipping prices without prior notice to users. All of the reservations described will not apply to users who have already placed orders and whose fulfillment is in progress. These changes will not apply to all such users, as well as to users who concluded contracts before the changes took effect.
The sales contract is concluded in Polish, with content consistent with the Regulations.
Using the velvetgym.pl online store constitutes acceptance of these regulations.
Images published on the store's website are the property of the store owner or other websites and are used with their permission. Copying or unauthorized reproduction of product graphics/images without the store owner's consent is prohibited, as this may result in legal and financial risks.
The names of companies, manufacturers and trademarks are used on the Store's websites for informational purposes and are the property of their legal owners.

Change of regulations:

The store owner reserves the right to amend these terms and conditions for reasons such as: changes in legal regulations, changes in payment and delivery methods, changes in the scope, payment method, or form of Electronic Services provided, changes in the Seller's address, or other data affecting the implementation of these terms and conditions. Changes are effective from the moment they are published on the store's website.
The amended regulations are binding on the Service Recipient if the requirements specified in Article 384 of the Civil Code have been met, i.e. the Service Recipient has been properly notified of the changes and the Service Recipient has not terminated the agreement for the provision of a continuous Electronic Service within 14 days from the date of notification.
Amendments to the Regulations will not in any way infringe the rights acquired by customers who are also consumers and use the Online Store before the date of entry into force of the amendments, in particular, all amendments to the Regulations will not affect Orders already placed or submitted, as well as concluded, executed or performed Sales Agreements that arose as a result of consumer actions in the Online Store.
If a change to the Regulations results in the introduction of any new fees or an increase in existing fees, the Service User who is a consumer has the right to withdraw from the contract at his/her own discretion and need.
In matters not covered by these regulations, the current provisions of the Civil Code shall apply. The regulations of the online store located at www.velvetgym.pl come into effect on 12/15/2017. List of Acts:
In matters not regulated in these Regulations, the provisions of the law in force in the territory of the Republic of Poland, including the Civil Code, shall apply, Act on the provision of services by electronic means of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended);– Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of 2 March 2000 (Journal of Laws No. 22, item 271, as amended);
– Act on special conditions of consumer sales and amending the Civil Code of 27 July 2002 (Journal of Laws No. 141, item 1176, as amended) and other relevant provisions of Polish law.
– Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827),
– Civil Code Acts of 23 April 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.
Please do not copy the content of the regulations - development and implementation - velvetgym.pl
The Regulations enter into force on December 11, 2025.